There has been some chatter about how we cluster articles to be reviewed that I’d like to clarify our position about why we do what we do.
Example: Basic level author submits an article Thursday, 2nd article on Friday, 3rd article on Saturday and 4th article on Sunday. Today, when their Thursday article comes up for review, all 4 articles will be loaded in our editors queue for processing at once rather than in the order they were received.
This has been the way it’s been since the beginning and here are the reasons why:
- Improved processing speed: Every members pattern is unique to them in most cases and once that pattern is identified, it’s easier for one Editor on our team to review all of their submissions at once instead of the chance 4 different Editors will review this members articles.
- Improved consistency in review: If one Editor is doing the review, chances are high they will be more consistent in review opinion than (4) different Editors reviewing this example members articles.
- Decreased support costs for us: If we reviewed articles in the order they came in with no clustering, members will flood us with questions as to why we reviewed 1 or 2 of their articles but ignored their 3rd and 4th when in reality, we’re just running behind by 4-7 days in review.
In an ideal world, we’re not running behind by 4-7 days for any member; but every time we hire more people… you’all submit a ton more articles. :) BUT, I think we may get ahead this time as (5) new full time Editors started today and will be up to speed by the end of October.
Myth: If a clump of my articles get reviewed all at once, I may never make it to the home page. Sorry, not true. Every article still makes it to the home page; even though the maximum any article is on the home page right now is less than a half hour.
Note: Premium members can schedule their articles for release up to 90 days into the future…so they have a work around for this issue.
There is a lot of fighting for your article being “the top article” in that category view of any category… as if this means big traffic or something. Sorry, that’s not true despite how most members I talk to swear that it’s true. What matters more to us is not whether our members win in the short-term, but that our members all win over the long-term. What happens on any given day is less important than the overall traffic snowball that is created when quality content meets a hungry audience over time.
Myth: We approve articles when we feel like it. Sorry, far from true. We have a great internal motivation to improve article review speed because we know article submissions are directly tied to article review speed… so it’s in our best interest to get them reviewed as fast as possible. This is why we’re doubling our team size again so that we can get back to our original article review speed targets for each membership type.