One of the things I love about growing a business is that we’re able to help more people as a team than any one individual could do in a days work.
We create systems, measure and track performance with great detail, and still… the inevitable happens: Exceptions are not made when they should have been made.
Sometimes our own efficiency and technological innovations gets in the way of ‘doing the right thing’ even when it means breaking one of our own rules to do the right thing.
This week, a top (and I mean TOP or very influential) author had his article rejected by one of our Associate Editors for violating one of our editorial guidelines.
I wonder why it is that even after all of the good (99% of the benefit of having a team), I sit here contemplating the damage done by the 1% of the time (if that) when we screw up a relationship or nick it a bit unnecessarily due to our operational efficiency when we needed to be customer intimacy based in this case.
End result is that the good outweighs the bad when it comes to the value of having a team behind the scenes here at EzineArticles.com vs. a few individuals trying to do it all.
My goal is to push us further into operational efficiencies and to add more crosschecks or feedback loops (in this case, the feedback loop was the author comment as he deleted his article after it was rejected by one of our editors) to capture as many problems to be handled by our Managing Editor.