The EzineArticles Member Support Team responds to thousands of inquiries every month.
They know all of EzineArticles’ resources like the back of their hand and whether you need advice or an explanation, they’re here to help.
Now, they’re turning the tables: The experts on our Member Support Team have an important question for you!
Watch the video below to meet the team and share your answer in the comments section of this post.
Member Support Team Q&A
Q: Jenna, what part of Customer Service is most important to you?
Jenna: The best thing about customer service is that you have many chances to make someone else’s day. When I have a good interaction with a friendly customer service person, it puts me in a great mood because I feel like someone genuinely cares. That uplifting, caring feeling is what I strive to provide members with daily.
Q: Kari, what’s your No. 1 piece of advice for Expert Authors?
Kari: Challenge yourself! It can be something as simple as “I’m going to cross everything off my ‘to do’ list today” or “I’m going to run a 30-minute 5k by the end of the week.”
Q: Karen, what part of Customer Service is most important to you?
Karen: I genuinely love helping people solve problems and getting them to that “Aha!” light-bulb moment where everything becomes clear. My no. 1 piece of advice for Expert Authors is this: Quality, Quality, Quality! Anything that you’re going to put your name on should be something you’re proud of. Own it!
Q: Darin, what’s your favorite resource for our members?
Darin: The Common General Issues Checklist infographic can help you troubleshoot general issues, answer a lot of questions, and speed up the article review process.
Wait! Don’t forget to stop by the comments section below and …
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