Fast Response Time ‘1’ Time Wasted ‘0’

“Know what I mean?”
“Uh, not really.”

If you’ve ever had this conversation with someone, then you know what problems this creates for you both. If you cannot connect with your customers, then how do you remain relevant? Easy answer: You don’t.

You can’t afford to be irrelevant and invisible because you’ll be easily replaced. So how do you avoid this?

You provide timely product and deliver great service. This advice is as equally important to us. Providing you with timely responses and great member service is our #1 goal because we know that contacting us can sometimes put a hitch in your day. You expect answers and you don’t want to wait.

How-To Gain/Give Faster Response Times!

  • Don’t wait. When you have a question, ask it! It’s what we’re here for. The longer you wait, the more frustration settles in and the more intrusive you become to meeting your own goals. The same applies to your customers. Give them fast responses to their questions while it’s still fresh in their minds.
     
  • Short and sweet. 140 characters or less please. Just kidding! Jokes aside, this isn’t the time to write a book. Keep in mind the value of your time and get to the point. The faster we get through your question, the faster response we can provide you and the faster you can move on.
     
  • Provide some detail. Reference your article title or use the topic selections when you can as it helps us provide a relevant response to your question instead of a generalization. Provide an easy way for your customers to contact you. Sometimes they don’t know, so help them along by providing prompts.

With a wide variety of questions consisting of writer’s block, discovering important content writing skills, or simply, “I don’t know why my article was rejected. Please help!” you can contact our Member Support team a number of ways:

  • Send us a message from your My.EzineArticles.com by selecting Contact Us from the upper-left corner of the interface to get in the priority response lane. From there, select a Topic and Sub-topic that best fits your scenario to further streamline your inquiry.

Or …

Remember: If you’re not providing your customers with a fast, satisfying experience, someone else will. So get your questions out of the way and save your time for what really matters: your customers.

P.S. Purchase the Premium Membership subscription to bypass the wait and jump to the front of the line. This subscription reduces your Member Support wait time as well as your article review time.

3 Comments »


1
Gracious Store writes:

It is good to provide ones customers with fast and easy response to their questions when it comes to direct business. When it comes to writing articles, it may be a good idea to sometimes allow your readers to “thirst or hunger for your writings” especially if they enjoy the articles they read

Comment provided January 15, 2013 at 10:10 PM

[Reply]

2
Randall Magwood writes:

Thanks for the tips. Everytime I’ve contacted EzineArticles support they’ve responded quickly. It’s some of the best customer service on the internet.

Comment provided January 19, 2013 at 8:08 PM

[Reply]

3
shane wheeler writes:

Hi Ezine staff.
My first go at writing an article has encountered a problem and not been published. Could you please provide me with more information on the exact problem (s) . The article title is “how to download movies and television legally”, which may even be the problem. Simply put I don’t know. Any help would be much appreciated Thanks Shane.

Comment provided May 9, 2013 at 2:34 AM

[Reply]

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