Article Diagnostic Center: Link Emergency Care

Emergency Care for Your Articles’ Links

It’s important your links are working properly to ensure a good user experience. After all, if you tell a reader to click on a link in your Resource Box and they land on a 404 error or worse, they will not politely inform you that your link isn’t working. Instead, due to their frustration, they will simply leave.

All of the links in your published articles are tested daily to ensure they’re responding properly and don’t contain dangerous malware. If a link is flagged in our system two days in a row because it’s either broken or unsafe, it will be displayed in the Article Diagnostic Center of your My.EzineArticles.com account. You will also receive an email notifying you to resolve the issue ASAP. If links in the Article Diagnostic Center are not addressed in a timely manner, they will be deactivated in order to maintain a good user experience.

Here’s a problematic link drill to guide you around your Article Diagnostic Center should you ever need it or if you find yourself in need of link emergency care today:

You receive the notification: “We have identified a potentially invalid link (URL) in one or more of your articles …”

First, go to your Article Diagnostic Center by logging into your My.EzineArticles.com account, select the Write & Edit tab, and then select Diagnostics from the left-navigation menu.

The Article Diagnostic Center is divided into two sections: Non-Responsive Links and Unsafe Links:

  • Non-Responsive Links: Broken links, i.e., your website’s server could not locate the destination because it was experiencing periods of downtime, deleted, moved, changed, parked, or otherwise inactive.
     
  • Unsafe Links: Links that promote or distribute malware, viruses, or other undesirable software – all of which result in the ultimate poor user experience.

Within each of the Non-Responsive Links and Unsafe Links sections, any problematic link will be displayed as well as contain additional options to resolve the issue.

Next, treat the problematic links:

1. Check or test the link by clicking on it. If it’s valid (working and safe), select “Mark this link as valid” and test the next link if applicable. If the link was not valid, proceed on to the next step.

2. Select “List these articles” to the right of the problematic link to view all of the articles in which the invalid link was published.

3. Select the Article Title to access the article’s editing panel and then select “Edit.” From here you can:

  • Remove the problematic link as well as any language referencing or directing the reader to the link, and then select “Re-Submit This Article.”
     
  • Replace the problematic link with another relevant active link as well as replace any language referencing or directing the reader to the old link, and then select “Re-Submit This Article.”

4. Repeat steps 1 through 3 until all problematic links are resolved.

Tip: If your problematic links are included in your saved Resource Boxes, don’t forget to update those as well!

Bear in mind that any links that were not resolved within 14 days of the first notification will automatically be unlinked, so it’s important to address them in a timely manner as well as keep your account information up-to-date.

Let the Article Diagnostic Center help you treat your articles for broken and dangerous links at the first sign of trouble. In doing so, you can ensure your articles are not the cause of a poor user experience epidemic!

9 Comments »


1
Online Jobs writes:

You are absolutely right Penny! Thanks for this amazing article!

Comment provided August 21, 2012 at 10:50 AM

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2
Lance Winslow writes:

Perhaps a thought might be to have an alert pop-up or show under the notification section, when someone has articles with dead-links so they can check them. Originally, I had always linked to any sources rather than stating them, but now I realize it’s much better to cite the source within the article because various online links come and go.

Comment provided August 21, 2012 at 1:50 PM

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3
Randall Magwood writes:

Good process of removing dead links. I think this only improves EzineArticles.

Comment provided August 21, 2012 at 10:50 PM

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4
Marc Mays writes:

This is an interesting article; however, I would suggest that it will be of the most value to people who have articles with non-responsive and/or unsafe links. With this in mind, could you include a link to this article whenever you (EzineArticles.com, that is) send out the notification: “We have identified a potentially invalid link (URL) in one or more of your articles …” to someone? Many thanks for a valuable article directory.

Comment provided August 21, 2012 at 10:52 PM

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5
Karen writes:

I have always presumed that EzineArticles will notify us of any link not working?

Comment provided August 22, 2012 at 2:13 AM

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Hi Karen,

Yes, we will always notify you if your links have been found to be invalid. This post was intended to highlight this feature for those that were not already familiar with the process.

~Vanessa

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6

You “guys” are good! This is an excellent and valued feature of EzineArticles. Thank you!

Comment provided August 23, 2012 at 5:18 PM

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7
Pari Fouladvand writes:

Non-Responsive Links are really negative experience for customers.

Comment provided October 14, 2012 at 10:27 PM

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8
John writes:

I am not sure where you’re getting your information, but great topic. I needs to spend some time learning more or understanding more. Thanks for excellent info I was looking for this information for my mission.

Comment provided October 19, 2012 at 6:02 AM

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