EzineArticles Member Support team’s role is in assisting members with direct questions related to their membership account. The three of them address 500+ email-based questions daily. They have shared some details about themselves and also offered a few tips to help you get answers faster or in some cases alleviate the need to contact support all-together.
Kirk enjoys listening to and making music, watching films, playing disc golf and softball, and spending time with his girlfriend. He also likes goofing around online despite spending over 8 hours a day elbow-deep in the internet.
Tip 1: Keep syndication in mind. Do not make your article dependent on images, graphs, charts, bolded text, etc. because these things can be ‘lost in translation’. SIMPLIFY. Don’t paste from MS Word. Use plain text editors like NotePad. If you are going to paste from MS Word, use the “PASTE FROM WORD” tool within the WYSIWYG editor.
Tip 2: Use your real name, upload an [author photo] image, and use the same name and image everywhere. This builds on your brand and your credibility.
Briana enjoys reading Jodi Picoult novels in her spare time and spending time with her family. She also loves to travel and experience new places. Her favorite season is summer and if she could wear flip flops all year round in Wisconsin, she would gladly do so.
Tip 1: Understand the difference between the article body and resource box. Save your links and hard sell for the resource box, and make your article submission genuinely informative.
Tip 2: Make use of all of the free article writing & marketing training that we provide to you.
Wade runs a local Karaoke show and loves to sing and play guitar. He also enjoys golf, (sometimes softball) and is eagerly anticipating summer as he is an avid Harley Davidson motorcycle rider.
Tip 1: ALL your messages are read and responded to, so there is no need to write multiple messages on the same issue. When writing in on account related issues, you can save your time and ours by writing in from your EzineArticles membership interface (also known as the “Authors Area”). We prioritize member support queries ahead of people who use our public contact us page.
Tip 2: Think of the user experience. Make sure the reader really gains value from your article and website. If your primary interest is the reader’s experience, it will show in the quality of your articles and website, and less articles will be rejected requiring less support from us.
- Since we launched our email-based ticket support system, 191,191 incoming tickets have been recorded.
- Last month, we processed 18,443 email support tickets from members and non-members.
- Kirk leads the pack with 21,235 support tickets answered, followed by Wade with 13,880 tickets responded to and Briana with 1,202 tickets answered just joined our Member support team.
- All 3 of our Member Support team members were previously EzineArticles Editors/article reviewers or part of our Quality Control Editorial team.
We hope you enjoyed today’s look into our Member Support team.