Clustering When Article Reviewing

There has been some chatter about how we cluster articles to be reviewed that I’d like to clarify our position about why we do what we do.

Example: Basic level author submits an article Thursday, 2nd article on Friday, 3rd article on Saturday and 4th article on Sunday. Today, when their Thursday article comes up for review, all 4 articles will be loaded in our editors queue for processing at once rather than in the order they were received.

This has been the way it’s been since the beginning and here are the reasons why:

  1. Improved processing speed: Every members pattern is unique to them in most cases and once that pattern is identified, it’s easier for one Editor on our team to review all of their submissions at once instead of the chance 4 different Editors will review this members articles.
  2. Improved consistency in review: If one Editor is doing the review, chances are high they will be more consistent in review opinion than (4) different Editors reviewing this example members articles.
  3. Decreased support costs for us: If we reviewed articles in the order they came in with no clustering, members will flood us with questions as to why we reviewed 1 or 2 of their articles but ignored their 3rd and 4th when in reality, we’re just running behind by 4-7 days in review.

In an ideal world, we’re not running behind by 4-7 days for any member; but every time we hire more people… you’all submit a ton more articles. :) BUT, I think we may get ahead this time as (5) new full time Editors started today and will be up to speed by the end of October.

Myth: If a clump of my articles get reviewed all at once, I may never make it to the home page. Sorry, not true. Every article still makes it to the home page; even though the maximum any article is on the home page right now is less than a half hour.

Note: Premium members can schedule their articles for release up to 90 days into the future…so they have a work around for this issue.

There is a lot of fighting for your article being “the top article” in that category view of any category… as if this means big traffic or something. Sorry, that’s not true despite how most members I talk to swear that it’s true. What matters more to us is not whether our members win in the short-term, but that our members all win over the long-term. What happens on any given day is less important than the overall traffic snowball that is created when quality content meets a hungry audience over time.

Myth: We approve articles when we feel like it. Sorry, far from true. We have a great internal motivation to improve article review speed because we know article submissions are directly tied to article review speed… so it’s in our best interest to get them reviewed as fast as possible. This is why we’re doubling our team size again so that we can get back to our original article review speed targets for each membership type.

10 Comments »


1

Hi Chris!

This was what I talked about in a previous discussion. As an author I would prefer to have only one or two articles approved the same day, instead of having 5 approved together. However, I think that having many articles approved at the same time can be very good for an author too.

Usually I write articles for 5 basic different categories (and more), so even when 5 of my articles are approved together, they will be in different categories. If my articles are in many first pages of many different categories the same day, this will be quite impressing for the visitors that may open all these pages.

When they are in the same category, what also happens many times, and they are approved together, my articles dominate the category’s first page, what is also very good for me.

Comment provided September 22, 2008 at 3:19 PM

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2

The reasons set out above for approving article clusters make sense.

FIVE ‘new full time Editors started today’. WAYYYYYY to go! Welcome to the EzineArticles Family, new Editors!

Comment provided September 22, 2008 at 5:33 PM

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3
J Oops Packers Lost :) writes:

“… article submissions are directly tied to article review speed…”

I can vouch for that statement. When I was using the Premium beta, my review speeds were fast, so I’d write way more articles. I was in an article writing frenzy lots of afternoons!!

Once I lost that (and the speed of reviews), I was lucky to average 1 article a day.

The instant gratification of getting your article reviewed and live within a few hours is very motivating.

Cluster reviews… the only thing really bad about cluster reviews is when 1 odd author gets 10+ articles reviewed and posted into 1 category all at once.

I’ve seen 25+ articles from the same author up one after another in the same category. If I was visiting the site looking for information and saw that, that would be a big turn off.

About point #1… I definitely have a pattern to the way I write my articles so I see the wisdom in that.

Comment provided September 22, 2008 at 6:09 PM

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4
Jim writes:

In our testing we found that it was better to have only one article approved each day involving a single subject and website. One reason is that we get better distribution and page rank. We know you have been clustering for sometime and it has been a problem for us.

We have been able to work around this problem effectively by submitting articles to other directories so they are not all published at the same time.

It would be nice to submit an article each day to EzineArticles and expect them to be approved as submitted one at a time per day. We would assume that access to the premium service would solve this problem. We also use a article dripping service that does about the same thing. We only use it for submitting to other directories. This allows us to schedule our articles as much as a year ahead of time.

We are glad you told us the reason for clustering and understand it is about money. Everything seems to be about money does it not.

Bruce Point Partners LLC

Comment provided September 22, 2008 at 9:35 PM

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5
Thaddeus Ferguson writes:

I like how this problem is effectively solved by getting the new membership level that you guys have.
You guys rock even though I havent upgraded yet simply because I need to become more consitent in my writing.

Just out of curiosity what is the average turn around time for articles to be approved with the new memebrshiplevel again and is there an FAQ for it yet?

Comment provided September 22, 2008 at 11:45 PM

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6

Thaddeus,

The new Premium membership isn’t official yet with no ETA for when it will be. Working on it.

In August, we averaged less than 12 hours between submission & review of Premium members submissions. Some reviews were in 4 minutes whereas other reviews that lapsed a weekend didn’t get done till Monday even though we’ve got unofficial Saturday and Sunday Editors working from time to time.

Comment provided September 23, 2008 at 1:42 AM

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7

It doesn’t really matter how and when you are going to distribute your articles. Many times one article is so excellent that it brings you many visitors, subscribers, etc.

What is really important therefore is the article’s quality. We always arrive to this conclusion!

Of course, it would be good if each author could decide when exactly each article would be published, but this is not as important as it seems to be.

Comment provided September 23, 2008 at 6:34 AM

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8
Thaddeus Ferguson writes:

You know what I had 20 articles in que right now and thought man I dont want all of these to go out at once I wish there was a way that I could space them out.
Then I remembered that with the Premium Level you have the ability to do just that.

Man, it is amazing how easy it is to sell (sale?) to someone when they have an actual need that you can fix.

Comment provided September 23, 2008 at 8:49 PM

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9
Lance Winslow writes:

A CHALLENGE !!! So, you think 5-more editors is going to increase your speed do you? Well, us article authors have something to say about that! Just try…. Because Last night I posted an article at 2AM Pacific Time and the next article I posted a 2:45 AM and they were 150 numbers apart. So, I just bet the overseas article authors in all those great countries are also increasing the pace and together your 5 new article editors will be busier than a one-legged man in an egg fighting/throwing contest.

Besides, you have challenged us? HA! We accept !!!

Comment provided September 23, 2008 at 9:34 PM

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10

Thaddeus,

Glad you like our new Scheduler feature.

Lance,

You’re right!… History agrees with you.

Comment provided September 24, 2008 at 5:51 AM

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