Article QC Changing From Pre to Post

Every article submitted to EzineArticles is reviewed by (2) human editors before it’s accepted.

Summary: Currently, approved articles are QC’d by the 2nd human editor in ‘post’ (after the article is live on the site) and we use the float to attempt to deliver a consistent article approval/review speed regardless of incoming volume spikes. Near the end of this month, we’re gearing up to switch QC (Quality Control) from after the article is accepted to before the article is accepted.

Why this is being done:

  • To improve consistency of article reviewing.
  • To improve the member experience because now it’s less likely that an already accepted article will be rejected after the fact for an error the first editor didn’t identify.
  • To be able to reward our team of editors based on their QC score rather than having to wait weeks to report the data.
  • To mitigate risk should content be accepted that shouldn’t have been accepted by the 1st editor.

The downside to this change is that we’ll have to find another way to manage the article approval speed consistency and for a 2-4 week period, our article review/approval times will be less consistent than normal. We expect to offset this by our larger head-count in our editorial, QC and member support team than previous years.

Wanted to keep you in the loop on changes behind the scenes as we work hard to continually earn your trust, respect & new quality original article submissions!

6 Comments »


1
Herman writes:

Thanks for the update.

Can you give an estimate for the review/approval time for an article during this update.

Normal is approx 2 days…correct?

Comment provided June 9, 2008 at 5:11 PM

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2
Shirley Bass writes:

Hi Chris,

I hope my articles still get published. ha.

It sounds like Ezine is having growing pains and is developing solutions to step up a notch in quality. Thanks for letting us know.

Shirley Bass

Comment provided June 9, 2008 at 8:13 PM

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3
Jennifer Jolan writes:

It’s great to see someone who knows what to do to run a quality business and keep it on top. Humble and not complacent.

Wisconsin is the epicenter and power broker of internet articles like NYC is to finance! You’re the Bill Gates of articles. The “BIG CHEESE”. haha.

QUALITY will keep the EzineArticles juggernaut as the best of the best. I’m selfishly happy because I benefit every time you improve EzineArticles. :) I hope standards keep getting raised.

About the review process… hmm, to make it consistent for me, I designate you, Chris Knight Rider, as my personal article reviewer at 4:57pm everyday. Nothing but the best for me. :)

First article for you to approve… “Packers 3-13 and Happy With the Big Improvements in 2008” wink wink.

Jen

PS. It must feel good to know that you’re helping thousands and thousands of people create their own jobs and businesses! Most people would just think of the 101,000 authors as a number and not delve into it, but if you really think about what it’d be like without EzineArticles for many of those people… perhaps a future blog post about your impact and reach?

PPS. 1 thing I really like is that you have an open dialogue with your authors. Sets you and EzineArticles apart because you show a human side instead of just hiding behind a website or business. Reminds me of that Joe Girard book on car dealership owner’s becoming a personality which leads to improved sales.

Comment provided June 9, 2008 at 9:57 PM

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4
Thad Ferguson writes:

I think this will be much better being one of the people who has been hit with a couple of congratulations your article is approved only to have it rejected a few weeks later which was a pain in the ass because I write when the mood strikes and whenn I get an article rejected and I’m not in the mood it sits in reject for longer than I would like.
In fact I think I have a couple right now sitting in the rejected bin hopefully the mood will strike soon.

Comment provided June 9, 2008 at 11:33 PM

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5

Thad,

Yeah that’s been frustrating to us as well.

Another 20 days or so and ‘rejections after the fact’ should become a thing of the past.

Jennifer,

We’ve been cautious to share our ‘reach & impact’…

One thing I do know for sure: Unlike Brett Favre, we’re not going to retire any time soon!


Herman,

Target is still 24-48 business hours for Platinum members and 2-3 days for Basics/Basic plus members.

Our editors typically work M-F ~7-5pm CST.

Incoming article volumes spike on Monday’s and it usually takes us till late Wed or Thurs to catch up.

We’re still hiring more local editors this month to give us more flexibility to stay ahead of incoming demand.

Comment provided June 10, 2008 at 8:11 AM

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6

All,

Please comment on a new update on this change in article review process:
http://blog.EzineArticles.com/2008/06/new-article-qc-process-lag-question.html

Comment provided June 30, 2008 at 10:13 AM

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