A quick update: Just a little over 4,000 articles in the review hopper as of this blog entry and we’re running about 2-3 days out on Platinum (was 4 days out until just a little bit ago) and 4 days out for Basic level members (this is faster than normal).
Taking an idea from the fast food drive-thru industry playbook, we’ve created internal stats for every membership level so that our leadership team can stay on top of when we’re running on time or behind the article review expectations we promised. Here’s the “Platinum” level internal performance thing from an hour ago that shows how many days out we’re at in terms of article reviews (DAO – Days Articles Outstanding):
The EzineArticles QC Article Review Team added a 3rd full-time person today to the mix as we’re running 27 days behind with 19,552 articles not reviewed by a 2nd human yet. Target is to catch up and have our 2nd human QC article checks within a few days of the first approval and we may even experiment with reversing the order and having our front line editors do the approval but nothing happens till the QC team lets the approval pass.
The road to quality is very time & labor intensive. :-)