Platinum Members Who Bounce Emails

We’ve made a decision that Platinum members should not be allowed to continue to have Platinum membership if the email address they have setup with us comes back as a hard undeliverable. The new membership status is called:

Suspended – Bouncing Email

Over 200 authors today are losing Platinum status this week because they bounced mail in the last month to us.

To help these authors, we’re utilizing the new EzineArticles Inbox system to notify them that their account is suspended and we’ll give them simple instructions how to easiliy get their account re-instated by providing us with a new email address that does not bounce or come back as undeliverable.

In the future, this suspension status will apply to all membership levels as we don’t want to reward authors who we can’t connect with. It’s important to point out that we won’t suspend an author who has a simple transient mail server problem (otherwise known as a ‘soft bounce’) because that happens to everyone at some point but only those who have gone lights out (hard bounce) will be suspended.

4 Comments »


1
Jan Verhoeff writes:

If you can’t get ahold of the author, chances are neither can the reader. I agree 100% with this choice!!!

Did you feel a need for approval? or was that just my inspired need to offer it? LOL

Okay – back to article writing – I’m on a roll here.

Jan

Comment provided April 6, 2007 at 11:17 AM

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2
Bill Haynes writes:

A reasonable, sensible policy that will help maintain EzineArticles.com’s position as the number one ezine.

Comment provided April 6, 2007 at 1:07 PM

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3

Really good idea. Y’all are the best!

Cindy

Comment provided April 6, 2007 at 8:11 PM

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4

UPDATE: This tool just went live and all members who hard bounce emails from now on will have their accounts suspended from future submissions until they provide an email address that does not bounce back undeliverable.

We’ve utilized the EzineArticles INBOX to communicate this to the 193 Platinum members that were suspended a few minutes ago.

Comment provided April 25, 2007 at 12:31 PM

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