Comments on: Member Support Phase III http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html Mon, 13 Oct 2008 02:16:33 +0000 http://wordpress.org/?v=2.0.2 by: Thad Ferguson http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html#comment-9246 Tue, 24 Apr 2007 20:02:39 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html#comment-9246 I am on ezinearticles.com to write articles the more articles I submit the more exposure I get as well as ezinearticles In order for me to submit my articles I have to log into the system which is where the answer to any email or question I sent you would be. If I am not writng articles then I am of no benefit to ezinearticles.com and thus not on the system. If I am of no benefit to EA then who cares if I dont get my question answered. I am on ezinearticles.com to write articles the more articles I submit the more exposure I get as well as ezinearticles
In order for me to submit my articles I have to log into the system which is where the answer to any email or question I sent you would be.
If I am not writng articles then I am of no benefit to ezinearticles.com and thus not on the system.
If I am of no benefit to EA then who cares if I dont get my question answered.

]]> by: Christopher M. Knight http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html#comment-9244 Tue, 24 Apr 2007 17:59:52 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html#comment-9244 Yeah, we're not complaining about the spam load as that's the cost of doing business...and I know no one really cares about how much spam we have to filter automatically and by-hand. I certainly acknowledge that it's easier to just snap off an email to support... but if we fail to give a reply or the email gets lost in transit or trapped by a filter or any number of reasons, then members won't be happy. Should the day come when we have a premium level of member support that is paid, we could reconsider adding additional staff to manage the email direct load. It all comes down to accountability (us being accountable to our members) and efficiency (we can respond more accurately and more quickly with the new system than with the current half-system). Yeah, we’re not complaining about the spam load as that’s the cost of doing business…and I know no one really cares about how much spam we have to filter automatically and by-hand.

I certainly acknowledge that it’s easier to just snap off an email to support… but if we fail to give a reply or the email gets lost in transit or trapped by a filter or any number of reasons, then members won’t be happy.

Should the day come when we have a premium level of member support that is paid, we could reconsider adding additional staff to manage the email direct load.

It all comes down to accountability (us being accountable to our members) and efficiency (we can respond more accurately and more quickly with the new system than with the current half-system).

]]> by: Jennifer Thieme http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html#comment-9243 Tue, 24 Apr 2007 17:54:20 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-iii.html#comment-9243 There's another company I work with that does what you are suggesting - emails sent to their support@xyz.com address are sent an autoresponder, encouraging the user to log in to their system and get support in that manner. It's a little annoying, quite honestly. It's a lot easier for me to just send an email. However, if my need is great enough, I will take the time to log in and get the help I need. I tolerate their system, because in every other respect it's a great company. I don't know how I would react if I was unhappy with them. So I can extrapolate and say that I'll probably be ok with you guys doing it too, since I'm very happy here as a writer. I can understand why you want to do it - getting rid of the spam alone would be worth it! 40,000+ per year... Yikes! That's a lot! There’s another company I work with that does what you are suggesting - emails sent to their support@xyz.com address are sent an autoresponder, encouraging the user to log in to their system and get support in that manner.

It’s a little annoying, quite honestly. It’s a lot easier for me to just send an email. However, if my need is great enough, I will take the time to log in and get the help I need. I tolerate their system, because in every other respect it’s a great company. I don’t know how I would react if I was unhappy with them.

So I can extrapolate and say that I’ll probably be ok with you guys doing it too, since I’m very happy here as a writer.

I can understand why you want to do it - getting rid of the spam alone would be worth it! 40,000+ per year… Yikes! That’s a lot!

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