Comments on: Member Support Phase II http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html Mon, 13 Oct 2008 12:57:25 +0000 http://wordpress.org/?v=2.0.2 by: Edward Weiss http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9236 Tue, 24 Apr 2007 01:41:01 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9236 Ditto to what Jeff said (and so well I might add.) Ditto to what Jeff said (and so well I might add.)

]]> by: Susan Scharfman http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9228 Mon, 23 Apr 2007 20:43:55 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9228 Option A works fine for me. Option A works fine for me.

]]> by: Jeff Herring - The Article Guy http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9226 Mon, 23 Apr 2007 19:09:21 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9226 As someone that lives on the computer and visits EzineArticles several times a day to keep up with my articles, how I get a message is not an issue for me. The most serious writers and marketers will find a way to keep informed. You do not want to cater to high maintenance newbies because they need to do the work to learn the process. At the same time, you need a way to communicate, educate and bring in the newbies and those that need to be brought up to speed with how to communicate with EzineArticles. That is why I think staying with option "A" and implementing an auto-logged in feature is the best path to take - kudos to George for his suggestion and Chris for being willing to listen to ideas and the team for knowing how to implement them. As someone that lives on the computer and visits EzineArticles several times a day to keep up with my articles, how I get a message is not an issue for me.

The most serious writers and marketers will find a way to keep informed.

You do not want to cater to high maintenance newbies because they need to do the work to learn the process.

At the same time, you need a way to communicate, educate and bring in the newbies and those that need to be brought up to speed with how to communicate with EzineArticles.

That is why I think staying with option “A” and implementing an auto-logged in feature is the best path to take - kudos to George for his suggestion and Chris for being willing to listen to ideas and the team for knowing how to implement them.

]]> by: Christopher M. Knight http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9224 Mon, 23 Apr 2007 17:42:24 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9224 Kim, Actually, there was no situation that came up to prompt this perceived need, but rather it came up when I began thinking about how I'd want to be treated if I were a member. George, Thanks for the suggestion... I talked with our developers and they think it's possible. Watch for this feature in about 2-3 weeks as we're still working on February/March projects not completed yet. All, Thanks for the comments. We'll go with Option A and also implement an auto-logged in feature in a few weeks to make it even easier to stay logged in. Kim,

Actually, there was no situation that came up to prompt this perceived need, but rather it came up when I began thinking about how I’d want to be treated if I were a member.

George,

Thanks for the suggestion… I talked with our developers and they think it’s possible. Watch for this feature in about 2-3 weeks as we’re still working on February/March projects not completed yet.

All,

Thanks for the comments. We’ll go with Option A and also implement an auto-logged in feature in a few weeks to make it even easier to stay logged in.

]]> by: George E Lockett http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9223 Mon, 23 Apr 2007 17:19:02 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9223 I suggest you opt for 'C' Put it in their Ezinearticle INBOX and duplicate with a email to their registered email account. This way you can check their email account is still active and take action if it is not and use the internal system to encourage more people to use this. I suggest you change the login procedure, so you can have a tick box to keep you permanently logged in. Then the question of login never arises. George E Lockett I suggest you opt for ‘C’

Put it in their Ezinearticle INBOX and duplicate with a email to their registered email account.

This way you can check their email account is still active and take action if it is not and use the internal system to encourage more people to use this.

I suggest you change the login procedure, so you can have a tick box to keep you permanently logged in. Then the question of login never arises.

George E Lockett

]]> by: Ruth http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9222 Mon, 23 Apr 2007 17:11:22 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9222 My vote, Leave it as it is: A My vote,

Leave it as it is: A

]]> by: Lynn http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9220 Mon, 23 Apr 2007 17:00:37 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9220 I have had no issues with the current system. An active member will get the message, whatever system you choose to use. A bounced email is not a very active member or perhaps not a very smart member for submitting a bad email on the original request. Trying to hold yourself accountable to this member type seems to go far beyond what a free service would supply. Keep up the great work! I have had no issues with the current system.

An active member will get the message, whatever system you choose to use. A bounced email is not a very active member or perhaps not a very smart member for submitting a bad email on the original request. Trying to hold yourself accountable to this member type seems to go far beyond what a free service would supply.

Keep up the great work!

]]> by: Pamela Beers http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9219 Mon, 23 Apr 2007 16:51:17 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9219 Option A works for me. It's efficient for me & saves time. I always check my email a couple of times a day or more. I don't always get into my inbox at ezinearticles.com on a daily basis. By the way, your response time to requests is excellent. Thanks again, for all your hard work and support. Option A works for me. It’s efficient for me & saves time. I always check my email a couple of times a day or more. I don’t always get into my inbox at ezinearticles.com on a daily basis.

By the way, your response time to requests is excellent. Thanks again, for all your hard work and support.

]]> by: Kim Paluch http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9218 Mon, 23 Apr 2007 16:46:05 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9218 While the current system works well, I like the concept of improving before it becomes too much of a problem. There must have been some situations that caused this to come up, so there is a need. And as a member it would help me to know that my problem was addressed when it was. That way there is no lag time and everyone's happier. While the current system works well, I like the concept of improving before it becomes too much of a problem. There must have been some situations that caused this to come up, so there is a need. And as a member it would help me to know that my problem was addressed when it was. That way there is no lag time and everyone’s happier.

]]> by: Jonathan Farrington http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9217 Mon, 23 Apr 2007 16:05:42 +0000 http://blog.ezinearticles.com/2007/04/member-support-phase-ii.html#comment-9217 My personal view is that the current system works perfectly well, in fact, I find it extremely efficient. My vote therefore is Option A. Jonathan My personal view is that the current system works perfectly well, in fact, I find it extremely efficient.

My vote therefore is Option A.

Jonathan

]]>