Comments on: Email Ticket Tracking For Member Support http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html Tue, 07 Oct 2008 18:32:16 +0000 http://wordpress.org/?v=2.0.2 by: Anne Hickley http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9123 Tue, 10 Apr 2007 13:28:09 +0000 http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9123 Hi Chris I'm with Edward and Ruth here that when I've had a query it's been answered super fast (and I got the answer I was hoping for, which always helps! However, if you've got a system that can stop anything falling through the cracks that's great. If it really does that you could probably market it separately. Who couldn't use a system to do that!? Anne Hi Chris

I’m with Edward and Ruth here that when I’ve had a query it’s been answered super fast (and I got the answer I was hoping for, which always helps!

However, if you’ve got a system that can stop anything falling through the cracks that’s great. If it really does that you could probably market it separately. Who couldn’t use a system to do that!?

Anne

]]> by: Christopher M. Knight http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9121 Tue, 10 Apr 2007 12:22:16 +0000 http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9121 Edward/Ruth, I agree and the challenge is that I'm aware a few dozen support requests have either slipped throught he cracks or had a week (or more) delay in response... So our first priority is to ensure we're answering 100% of incoming emails for help, and then we can focus on improving the quality of the responses. Edward/Ruth,

I agree and the challenge is that I’m aware a few dozen support requests have either slipped throught he cracks or had a week (or more) delay in response… So our first priority is to ensure we’re answering 100% of incoming emails for help, and then we can focus on improving the quality of the responses.

]]> by: Ruth http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9120 Tue, 10 Apr 2007 11:23:06 +0000 http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9120 Chris, I just have to say that every time I have asked a question or had a problem I always received a reply - FAST Good luck with your new system, but, like someone else said, don't lose the personal touch, it's part of what makes ezinearticles unique and special! Ruth Chris,

I just have to say that every time I have asked a question or had a problem I always received a reply - FAST

Good luck with your new system, but, like someone else said, don’t lose the personal touch, it’s part of what makes ezinearticles unique and special!

Ruth

]]> by: Edward Weiss http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9119 Tue, 10 Apr 2007 01:18:29 +0000 http://blog.ezinearticles.com/2007/04/email-ticket-tracking-for-member-support.html#comment-9119 I'm all for your new system IF you don't lose the personal touch in the process. My web host Ipowerweb uses a sophisiticated answering system which works well... except most of the time I get some canned response they figure will answer my question. Most of the time it doesn't and I get frustrated. They didn't really hear or read the question. They just cut and pasted some auto message to placate me. Hope this doesn't happen here. :) I’m all for your new system IF you don’t lose the personal touch in the process.

My web host Ipowerweb uses a sophisiticated answering system which works well… except most of the time I get some canned response they figure will answer my question.

Most of the time it doesn’t and I get frustrated. They didn’t really hear or read the question. They just cut and pasted some auto message to placate me.

Hope this doesn’t happen here. :)

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