Last week as I was out of the office (Colorado Springs for a week long USA High Performance Racquetball Camp), our team began implementing the automatic notification emails whenever a problem status is selected for an article submission.
Worded differently: If we reject an article, it’s gone…but for the articles that have potential but only missed a small editorial guideline issue, we now send custom generated emails for each of the problem status types (less than a dozen at the moment).
The goal here is to help authors in the same week to 10 days that they submit an article so that we never go more than a few weeks with problem articles collecting digital dust waiting for attention.
After a few more weeks of improving this new service, we’ll begin the automatic pruning of problem articles that are neglected by their author if not fixed within 30 days of notification. Ideally, I’d like to be able to send a 2nd notice before we begin that 30 day count down, but this will have to go in phase 2 of this problem article resolution strategy.
Any further suggestions?