How much customer service do you expect from a free article submission site?
We’ve begun to draw the line at editing articles for authors who want us to fix things with their articles because our labor expense is climbing into the near 5 figures per month range and we give each author the tools to edit their own articles 24 hours a day.
I peaked my nose out to some of our competitor sites the other day and it was near impossible to get them to return an email much less a few of them had no way to contact them.
The EzineArticles.com model requires a large amount of assistance from our authors in order to make this project work.
We are focused on being highly operationally excellent (vs. “customer intimacy-based” if you’ve read the *Discipline of Market Leaders* book).
Google is Operationally Excellent.
We aspire to be operationally excellent and efficient… to provide a lot of self-service tools and automation to make the process easier for all concerned…
But, this all comes at a price: Lack of highly personalized one-on-one assistance. It’s just not going to happen with this model.